One team. Every conversation in view.
Choose a business number, see which customers need a reply, and keep the conversation moving. Your team shares the context without mixing up its numbers.
- One inbox per connected number
- Unanswered separated from unread
- Reply inside the 24-hour window
Could you share the details for a team of 12?10:42
Of course. I’ll put together a proposal for your team.10:44
See what still needs a reply.
Read the conversation, review its lead details, and decide the next action from one workspace.
Keep each number’s chats together
Choose a connected business number and review the conversation history captured by Zenkoo. Owners and managers oversee team numbers; reps work with the numbers assigned to them.
Separate unread from unanswered
Reading a conversation doesn’t mean the customer got a reply. The Needs reply view compares captured incoming and outgoing messages, while Unread shows conversations currently marked unread for that business number.
Reply while the window is open
After reply access is approved, send text from Zenkoo within 24 hours of the customer’s latest message. Outside it, Zenkoo offers a link to WhatsApp; app availability depends on connection eligibility.
Give promising chats a next step
Create a lead only when a conversation belongs in your pipeline. Assign an owner, add a note, and set a follow-up task with a due date.
From inbox to next action
Connect a business number
Connect through WazVox and approve access in Meta. Import availability depends on the number and permissions.
Review what needs a reply
Open the conversation list, use Needs reply to find unanswered customers, and read the captured history.
Reply or hand off
Answer from Zenkoo inside the 24-hour window, or use the WhatsApp link if your number supports continued app use.
Turn it into a lead
When a chat belongs in the pipeline, qualify it, assign an owner, and set the next follow-up.
Shared inbox questions
Is this a support inbox or a sales inbox?
Zenkoo is built for sales. It focuses on who owns the next step, whether the customer has been answered, and the 24-hour reply window — not support ticketing.
Can the whole team share one number?
Yes. Owners and managers can oversee every connected number, and representatives work with the numbers assigned to them, all from one shared inbox.
What is the difference between unread and unanswered?
Unread is the shared unread status for the business number, not a personal read receipt. Needs reply compares captured incoming and outgoing messages to show conversations where the customer hasn’t received a response.
Do reps keep WhatsApp on their phones?
WhatsApp Business app availability depends on your number and the connection flow. Zenkoo supports replies inside the customer’s 24-hour window after reply access is approved. Check your number’s eligibility during setup.
Put your next sales conversation in context.
Start with an eligible WhatsApp Business number. Zenkoo is free during early access; setup and available history depend on your number and approved access.