Terms & Conditions

1. What Zenkoo is

Zenkoo is a sales workspace that connects to WhatsApp accounts you authorize, so you and your team can organize conversations as leads, track a pipeline, set follow-ups, and view team activity.

2. Your account

You are responsible for your login credentials and all activity under your account and your organization. You must provide accurate information and be at least 18 years old, or the age of majority in your jurisdiction.

3. Connecting WhatsApp — your responsibilities

• You confirm you are authorized to connect each WhatsApp number to Zenkoo.
• For team/company numbers, you confirm you have the right and any required consent for owners and managers to view conversations on those numbers, and that you have informed the people who use them.
• You are responsible for complying with WhatsApp’s and Meta’s terms and with all laws applicable to your messaging and your contacts, including privacy and consent laws.

4. Acceptable use

You agree not to use Zenkoo to send spam or unsolicited bulk messages, to harass, or for any unlawful purpose. Zenkoo is intended for reviewing conversations, managing leads, and replying to customers. Replies are sent only when a user presses Send, inside the 24-hour customer window, through the official WhatsApp Business Platform; outside that window replies are sent from WhatsApp Business.

5. Service availability

Zenkoo connects to WhatsApp through the official WhatsApp Business Platform via a third-party provider (WazVox). Connections may still be interrupted, rate-limited, or disconnected at any time, and accounts could be affected by WhatsApp’s own enforcement. The Service is provided “as is” without warranties of uninterrupted or error-free operation.

6. Data & privacy

Our handling of your data is described in the Privacy Policy. You grant us the permissions needed to operate the Service for you.

7. Limitation of liability

To the maximum extent permitted by law, Zenkoo and its operators are not liable for indirect, incidental, or consequential damages, or for any loss arising from message delivery, WhatsApp disconnection or bans, or data loss.

8. Termination

You may stop using the Service and delete your data at any time. We may suspend or terminate accounts that violate these Terms.

9. Changes

We may update these Terms; material changes will be notified in-app or by email. Continued use after changes means you accept the updated Terms.